10 Ways You Can Give Back To Your Customers This Holiday Season

The holiday season is all about what you can do for others, and that includes your customers.

If you can provide your customers with a memorable, personal experience during the holidays that other brands just aren’t providing, you’ll be top of mind next time they seek out your business.

Here are 10 ways you can give back to your customers during this holiday season.

1. Offer A Sale

A sale is an easy way to give customers something without taking a loss. The sale can be targeted at returning customers to encourage them to return to your business, or target new customers as an effort to draw in new business.

When offering a sale, make sure it’s on a product that provides real value to your customers. Discounting certain menu items or offering a free drink with the purchase of another can work well for a restaurant. At the same time, you want to keep an eye on your margins. It could be a good idea to offer something completely for free, but only if this has a high probability of pulling in additional sales.

Whatever the case, make sure you run the sale in a way that doesn’t kill your profits.

2. Run Conditional Promotions

Similar to running a sale on an individual product, you can offer conditional promotions that encourage your customers to purchase more overall.

You want to position these promotions in a way that provide your business with a profitable sale while providing value to your customer. Here are some examples of how you can do that:

  • Buy one get onethis can work well if you have a product with margins over 50%. Do you sell merchandise or “swag”? The holidays are a perfect time of year to offer discounts on current inventory – and you’ll make room for new products!

  • Spend X amount and get a % off For this one, make sure you choose a price point that’s positioned to get customers to order additional items to increase the dollar amount of their purchase.

  • Buy a specific item to save a % If there’s a specific product that provides you with the majority of your profits, this can help encourage sales of that product.

3. Host A Contest With Rewards

This requires creativity, but it can be worth the extra time spent preparing. Running contests can also help you collect email addresses to be used in email and online marketing efforts.

Social Contest

On your own Instagram account, ask patrons to take a photo either in your restaurant location or with a branded item (like a to-go coffee cup or branded t-shirt) and tag your Instagram handle along with the contest hashtag (for example: #HolidaysAtHansens). To enter the contest, they’ll also have to follow your Instagram page (to boost your organic following).

Then, choose your favorite photos, either based on different categories, or simply on creativity. Award the winner with a prize, like a $50 gift card to dine with you. This encourages repeat business and inspires guests to get involved.

Bonus: You can use this user-generated content in your future social marketing campaigns!

In-Store Giveaway

The contest can also be in the form of a raffle. If you’re trying to get people to stay in your business longer, a raffle is a great way to accomplish that. Ask people to write their email address and name on a piece of paper to be entered. Put together a gift basket, or simply raffle off gift cards to your restaurant or merchandise. It’s that simple! Pull a name from a hat and inform them of their winnings.

If you’re feeling extra generous, do this for 12 days to align with the 12 Days of Christmas.

4. Display Products

Have a bunch of products displayed within your place of business for people to see, and offer guests a way to win select items. Similar to the idea above, you can use this as a way to gather emails.

The products can be anything tailored to the image of your brand. If you’re a coffee shop, for example, maybe choose music and art products to give away to your customers. You can find acoustic guitars for under $500, artwork from local artists, or albums from musicians in a relevant genre to give away to your customers.

If you’ve ever dined at the Cracker Barrel chain, you know they have a store attached to their dining room filled with novelty items, holiday decorations, and even old-fashioned candy. It turns an entire visit to their restaurant into an experience and inspires people to buy more than just food. Consider how you can incorporate this concept into your restaurant strategy, even if just for the holidays.

If you need some inspiration, you can find a good amount of Christmas gift ideas here.

5. Make A Holiday Album

Music is a great way to connect with your audience. If you’re playing holiday music in your business, maybe create an album of those songs that you can sell at a discount to your customers as a way to fully embrace the holiday season.

Another option is to create remixes of holiday songs that fit your businesses style. With the proper licenses in place, you can easily accomplish this with an online mixing and mastering service.

If you need artwork for your businesses holiday album, check out 99 designs for some inexpensive, but high quality, design work.

6. Design Holiday-Specific Items

Another great way to embrace the holiday season is to create a product specifically for the holidays.

Many businesses do this, and it can work for any holiday. Starbucks, for example, consistently releases seasonal flavors of coffee, along with merchandise like mugs, cups, and keepsakes.

Whatever your product, design something specific to the time of year that will appeal to your customers. We talk about seasonal menus and how they boost profits in another blog; these tips can apply to any season!

7. Host An Event

Events are a great way to create chatter among your target customers. You can have an open mic, holiday themed trivia, or another type of event that fits within the interests of your customers. We discuss some December Marketing Ideas in our recent blog post.

When running events, plan them a few weeks in advance so you have time to build buzz around them through your email list and social media following. The earlier the better and the more the merrier!

8. Surprise Them

What better way to create an amazing customer experience than with something great they didn’t expect?

Part of the enjoyment of opening a gift is that you have no idea what it is. You can replicate this type of experience for your customers. Throw something personal in their bag, like a $5 gift card with a note about why they’re awesome.

You can even set limits on this type of gift. For example, you can throw the surprise gift cards into bags only after they meet a certain dollar amount on their bill to protect your margins.

They’ll love it, and will definitely tell their friends about this experience. Not only that, but giving away a surprise gift card will encourage them to come back to use it.

9. Put The Spotlight On Customers

If your customers are generally creative, a great way to show your appreciation for them is to put the spotlight on their creations.

Invite local musicians to submit their songs to be considered for your playlists, or have paper and crayons for kids to draw a picture of Santa Claus to be put on your wall for everyone to see.

Making things about your customers will convince them that you care about them on a personal level and not just for the profits they may bring.

10. Send Snail Mail

If you have your customers’ addresses, sending them a gift card, coupon, or a special, personalized offer in the mail can be a great display of appreciation.

If you don’t have access to your customers’ contact information, you can make an attempt at reaching new customers with a direct mail campaign targeting households in your area.

Whatever the case, you want to make sure you run your campaign effectively. Here’s a resource that can help you with that.

Wrapping It Up

The holiday season is all about giving and it’s the perfect time of year to show your customers you care and appreciate their patronage.

Use these ideas to go the extra mile to give back to your guests this season – and all year!

About the Author: Nicholas Rubright is the founder of Dozmia and lead guitarist in the band Days Gone By. He has a passion for writing, marketing, and collecting some of the best acoustic guitars out there.

5 Ways to Create the Perfect Restaurant Holiday Playlist

Music is part of what makes for an enjoyable vibe in a restaurant. During the holidays, changing things up a little can help your restaurant fit in with the festivity and can help increase sales of seasonal items.

Many restaurant owners have a variety of questions about restaurant holiday music; do customers like holiday music? How early should it start? What type of holiday music is best?

Whatever the case, my aim with this article is to answer all of these questions for you and provide you with the information you need to make a more informed decision.

1. Start With the Basics of Restaurant Music

Restaurant music in general can be a complicated topic. We’ve discussed how to build a playlist for your restaurant before, but we’ll go over some of the basics here.

In restaurants, music can be used to influence consumer behavior in many ways. Here are a few examples:

  • Making the music louder and choosing faster songs causes people to eat faster, which leads to higher table turnover.

  • Soft, slow music can get people to stay in your restaurant longer, which can lead to higher revenue per customer in some situations.

  • Customers spend more with the presence of classical music.

  • Depending on the genre, customers may perceive taste differently.

These are some general guidelines you can use to help curate your holiday playlist. If your goal is high table turnover, choose higher tempo songs. For a high-class restaurant where the goal is to increase alcohol sales, piano covers of holiday songs would be a great pick.

Finally, before you play music in your restaurant, make sure it’s properly licensed.

2. Keep Your Brand in Mind to Choose the Right Genre

Even when choosing holiday music, it’s important to choose songs that reflect your brand’s style and the preferences of your target audience.

You can find many different versions of the same song. For example, if you search Jingle Bells, on Spotify, you’ll find that there are hundreds of different versions.

These different versions offer enough variety for you to be selective of genre and tempo for any holiday song, making it easy to create a playlist that fulfills your song preferences, the genre requirements of your brand, and the tempo requirements based on your restaurant’s business objectives.

If you have a coffee shop designed to embrace a culture of carefree relaxation, a playlist of slow acoustic and indie rock holiday songs might do the trick.

For high-end restaurants, low-tempo piano covers can be your go-to.

3. Don’t Play Holiday Music Too Early

Starting holiday music too early, like before Thanksgiving, can frustrate many customers. In fact, many people believe that anytime before Thanksgiving is too early for holiday shopping to start.

However, people do enjoy holiday music. According to a study conducted by SOCAN, a Canadian performance rights organization, 58% of participants thought holiday music improved their shopping experience – but only if played in December.

Employees like holiday music too. 43% of participants in the SOCAN study said they would like to hear holiday music in their workplace, provided the timing is right.

Starting your holiday playlist at the end of November or beginning of December is ideal. For best results, start layering holiday songs in with your existing playlist so they play every three or four songs, then increase the frequency as you approach the end of the month.

4. Don’t be Repetitive
Starting holiday music too early is one thing that can annoy guests, but another is too much repetition.

Not only will it frustrate your customers, but your employees can also grow frustrated from hearing the same songs all week. As you hopefully know, unhappy employees can result in a poor experience for your customers. And customer experience is a topic we talk about often because of its importance.

Choosing the top 100 holiday songs isn’t enough to keep your customers and employees happy. If you’re frequently playing the same songs that every other restaurant and retail store in town is playing, customers may perceive this as repetitive and will grow frustrated. Employees will easily get tired of hearing the same songs in their workplace that are played everywhere else as well.

It’s okay to play popular songs, but to combat the perception of repetition, make sure your playlist includes plenty of variety. Include less popular holiday songs, cover versions of classic ones, or a mix of these in addition to the top 100 holiday songs you hear every day on the radio.

5. Be Festive in Other Ways, Too

It’s not enough to simply put on a playlist full of holiday songs. To truly capture the feel of the holiday season, you need to be festive in other ways too.

Try decorating your restaurant. Maybe have some hanging garland, a miniature tree, or even some simple lights to create an ambiance. The holiday music you’re going to play still needs to fit the atmosphere of your restaurant, and decorating can help accomplish this.

Offering special holiday deals or introducing a special, time-sensitive holiday menu can also be a great way to reinforce a festive vibe, and can get potential customers to choose your restaurant over another due to fear of missing out.

There are tons of ways to promote your restaurant during this time of year. Just get creative.

Nick Rubright is the founder and editor at Dozmia and the lead guitarist for the band Days Gone By. He has a passion for playing the guitar, writing new songs, and creating awesome blog posts like this one.